Night Auditor-51750

Auro Hotels Management; Charleston (SC); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401k

employee discounts

much more

Job summary

Residence Charleston Riverview, part of Auro Hotels Management, seeks a weekend Night Auditor to join the front desk team in Charleston, SC. The role requires work on Friday, Saturday and Sunday with compensation based on experience.

The Night Auditor will balance accounts, prepare reports, assist guests, and support reservations while adhering to AURO Hotels’ standards for guest satisfaction and security.

Qualifications

• Must be able to speak, read, and understand English.
• Experience in hospitality/front desk is a plus.
• Strong guest-service orientation and multitasking ability.

Responsibilities

• Audit daily postings and ensure accounts balance by 6:00 a.m. or brand standard time.
• Register guests and process check-in/check-out efficiently.
• Prepare daily, monthly, and yearly reports as required by the property.
• Handle front desk operations including phone and reservations.

Skills

English proficiency

Customer service

Education

High school diploma or equivalent

College degree preferred

Job description

Charleston, South Carolina, United States

Job Description

Residence Charleston Riverview is searching for a Part-time weekend Night Auditor to join our dynamic front desk team. Must be available to work Friday, Saturday and Sunday.Compensation is based on experience. Company benefits include 401k, employee discounts, and much more.The purpose of the Night Auditor is to audit all accounts to ensure they are in balance and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly, and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and brand standards.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; high school diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English. Marriott brand and FOSSE experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.