Night Auditor

Holiday Inn Express-Durham; Durham (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel stays

Career growth opportunities

Job summary

CrossroadsHospitality, LLC is seeking a diligent Night Auditor to oversee overnight hotel operations, balance daily financial transactions, and ensure guest services run smoothly during the night shift. The role includes front desk duties, account reconciliation, and maintaining a safe, quiet environment for guests.

Responsibilities include nightly accounting, reporting, front desk support, security and guest relations, and administrative tasks.

Qualifications

• High school diploma or equivalent required; hospitality or accounting coursework a plus.
• Experience in front desk, accounting, or night audit preferred.
• Strong numerical and analytical skills with financial transaction handling experience.
• Proficiency with PMS and accounting software; accurate data entry and reconciliation.

Responsibilities

• Oversee overnight hotel operations and balance daily transactions.
• Perform front desk duties for late arrivals and early departures.
• Reconcile accounts and ensure accuracy of nightly financials.

Skills

Numerical skills

Analytical thinking

Customer service

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Hospitality management or accounting degree (optional)

Tools

PMS (Property Management System)

Accounting software

Job description

JobSummary:

The NightAuditor is responsible for overseeing the overnight operations of the hotel,balancing the day’s financial transactions, and ensuring that all guestservices are provided efficiently during the night shift. This role involvesperforming front desk duties, reconciling accounts, and ensuring a safe andquiet environment for guests.

KeyResponsibilities:

1. Nightly Accounting andReporting
   • Reconcileand balance daily financial transactions, including room charges, food andbeverage sales, and other hotel services.
   • Prepareand distribute daily reports, such as the daily revenue report, occupancyreport, and other financial summaries for management review.
   • Ensurethat all transactions are accurately posted in the hotel’s property managementsystem (PMS).
   • Conductnightly audits of guest accounts, checking for discrepancies and resolving anyissues.
2. Front Desk Operations
   • Performcheck-in and check-out procedures for late arrivals and early departures,ensuring all guest information is accurately recorded.
   • Handleguest inquiries, reservations, and requests during the overnight shift,providing courteous and professional service.
   • Monitorand respond to guest needs, ensuring a quiet and restful environment throughoutthe night.
   • Managethe front desk area, ensuring it is clean, organized, and stocked withnecessary supplies.
3. Security and Safety
   • Conductregular security checks of the hotel premises, ensuring that all doors arelocked, and the property is secure.
   • Respondto any security or emergency situations, following hotel protocols andnotifying the appropriate authorities if necessary.
   • Ensurethat all safety procedures are followed, including fire safety and emergencyevacuation plans.
   • Reportany suspicious activity or security concerns to the management teamimmediately.
4. Guest Service and Relations
   • Provideexceptional service to all guests, handling any issues or complaints that ariseduring the night shift.
   • Assistwith any special requests or accommodation, ensuring that guests have acomfortable and pleasant stay.
   • Maintaina friendly and professional demeanor when interacting with guests, creating awelcoming atmosphere.
   • Ensurethat all guest concerns are documented and communicated to the morning shiftfor follow-up if necessary.
5. Administrative Duties
   • Prepareend-of-day procedures and ensure that all financial data is accuratelyprocessed and recorded.
   • Assistwith administrative tasks such as preparing invoices, processing payments, andupdating guest records.
   • Reviewand process any wake-up calls, late check-outs, or special requests for thefollowing day.
   • Supportother hotel departments as needed during the night shift, ensuring seamlessoperations.

Otherduties as assigned to meet the needs of the property.

Qualifications:

• High school diploma orequivalent; additional education in hospitality management or accountingis a plus.
• Previous experience in afront desk, accounting, or night audit role within a hotel is preferred.
• Strong numerical andanalytical skills, with experience in handling financial transactions andreconciliations.
• Proficiency in propertymanagement systems (PMS) and accounting software.
• Excellent communication andcustomer service skills, with the ability to handle guest issuesprofessionally.
• Ability to workindependently and manage time effectively during overnight shifts.
• Strong attention to detailand commitment to accuracy.

WorkingConditions:

• Overnight shifts, includingweekends and holidays.
• Ability to workindependently in a quiet, low-traffic environment.
• Physical stamina requiredfor standing, walking, and occasionally lifting items (up to 25 lbs).

Benefits:

• Competitive salary andpotential for bonuses.
• Employee discounts on hotelstays.
• Opportunities for careergrowth and development within the hotel.

The statements inthis job description are intended to represent key duties and the level of workbeing performed. They are not intended to be ALL responsibilities of the job.

CrossroadsHospitality, LLC and its affiliates are Equal Opportunity/Affirmative ActionEmployers, and encourages women, minorities, individuals with disabilities, andprotected veterans to apply.