Night Auditor

Socket.dev; Tucson (AZ); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Fantastic benefits

Job summary

Atira Hotels is seeking a Night Auditor for Lodge on the Desert in Tucson. This part-time role involves handling reservations, processing payments, and maintaining accurate nightly audit records with a focus on guest service.

Strong communication and detailing skills are essential to manage inquiries and protect guest information. The position requires high school completion, customer service and data entry experience, and the ability to work 8-hour night shifts, including weekends and holidays,

Qualifications

• High school diploma or equivalent.
• Customer service and data entry experience preferred.
• Excellent communication, organization, and attention to detail.

Responsibilities

• Reservation Management: Receive and process reservations via phone, fax, and mail.
• Reservation Management: Enter reservations into the computer system and provide additional information.
• Reservation Management: Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Reservation Management: Maintain reservation files and resolve related problems.
• Customer Service: Check in and out guests efficiently.
• Customer Service: Process customer payments and post applicable charges.
• Customer Service: Inform customers of credit holds and conduct customer surveys.
• Customer Service: Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
• Customer Service: Keep customers informed of company policies, procedures, and account statuses.
• Professional Relations: Maintain the company’s professional reputation by providing superior customer service.
• Professional Relations: Assist and support area personnel as needed.
• Professional Relations: Coordinate with the Accounting Department regarding customer credit status.
• Professional Relations: Keep management informed of area activities and significant problems.
• Professional Relations: Attend and participate in meetings as required.
• Professional Relations: Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.

Skills

Public relations

Communication

Organization

Typing

Customer service

Data entry

Attention to detail

Cash handling

Education

High school diploma

Tools

PC

Calculator

Office equipment

Job description

Night Auditor

Join the Atira Hotels Family and Build a Legacy of Hospitality!

Job Details

• Work Location:Lodge on the Desert
• Job Type:Part-Time
• Pay:$17
• Schedule:8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.

Key Responsibilities

• Reservation Management:Receive and process reservations via phone, fax, and mail.
• Reservation Management:Enter reservations into the computer system and provide additional information.
• Reservation Management:Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Reservation Management:Maintain reservation files and resolve related problems.
• Customer Service:Check in and out guests efficiently.
• Customer Service:Process customer payments and post applicable charges.
• Customer Service:Inform customers of credit holds and conduct customer surveys.
• Customer Service:Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
• Customer Service:Keep customers informed of company policies, procedures, and account statuses.
• Professional Relations:Maintain the company’s professional reputation by providing superior customer service.
• Professional Relations:Assist and support area personnel as needed.
• Professional Relations:Coordinate with the Accounting Department regarding customer credit status.
• Professional Relations:Keep management informed of area activities and significant problems.
• Professional Relations:Attend and participate in meetings as required.
• Professional Relations:Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.

• Perform any other tasks/duties as assigned by the manager/ supervisor.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Qualifications

• Education/Certification:High school graduate or equivalent.
• Experience:Customer service and data entry experience preferred.

Skills/Abilities:

• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with PC, calculator, and office equipment.

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity:We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You:Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career:Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity:With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being:Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.