Night Auditor

Hampton Inn Benton Harbor - 1921 Pipestone Rd Benton Harbor, Michigan; Benton Harbor (MI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee hotel room discount

Paid training

Job summary

Atira Hotels seeks a Night Auditor to ensure guest satisfaction, manage reservations, and perform nightly financial audits with precision.

The position is part-time and overnight, offering opportunities to balance customer service with administrative tasks while maintaining strong guest relations and accurate reporting.

Qualifications

• High school graduate or equivalent.
• Customer service and data entry experience preferred.
• Strong communication and public relations skills.
• Well organized with attention to detail; willing to assist others.
• Fast typing and proficiency with PC, calculator, and office equipment.

Responsibilities

• Reservation Management: receive, enter, and verify reservations; maintain files.
• Customer Service: check in/out guests, process payments, inform on policies.
• Professional Relations: support area personnel; coordinate with Accounting.
• Operations: safeguard guest information and assist with other duties as assigned.
• Understand core hotel operations including reservations and guest services.

Skills

Communication skills

Public relations

Attention to detail

Typing / data entry

Customer service mindset

Education

High school diploma

Tools

PC & office equipment

Job description

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Do you enjoy working independently and have a knack for balancing both customer service and financial tasks? Are you a night owl who prefers working overnight shifts? We’re looking for a Night Auditor to join our hotel team!

• Job Type: Part -time
• Pay:$14 - $16 per hour

Job Overview

The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.

Key Responsibilities

• Reservation Management:
  • Receive and process reservations via phone, fax, and mail.
  • Enter reservations into the computer system and provide additional information.
  • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  • Maintain reservation files and resolve related problems.
• Customer Service:
  • Check in and out guests efficiently.
  • Process customer payments and post applicable charges.
  • Inform customers of credit holds and conduct customer surveys.
  • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
  • Keep customers informed of company policies, procedures, and account statuses.
• Professional Relations:
  • Maintain the company’s professional reputation by providing superior customer service.
  • Assist and support area personnel as needed.
  • Coordinate with the Accounting Department regarding customer credit status.
  • Keep management informed of area activities and significant problems.
  • Attend and participate in meetings as required.
  • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
• Perform any other tasks/duties as assigned by the manager/ supervisor.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Experience: Customer service and data entry experience preferred.
• Skills/Abilities:
  • Excellent communication and public relations skills.
  • Well organized and attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities and proficiency with PC, calculator, and office equipment.
• Employee hotel room discount
• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.