Night Auditor

Cortland Hotel Group, LLC; City of Utica (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement Opportunities

Medical Insurance

Vision Plan

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Guest Experience

Job summary

Cortland Hotel Group, LLC is seeking a Night Auditor to welcome guests and ensure a smooth stay, from check-in to check-out, while upholding our guiding principles and exceptional guest service.

You will handle guest requests, coordinate with other hotel departments, and ensure accurate billing and night-end processing, delivering a memorable experience for every guest.

Qualifications

• Proficient with Microsoft Excel and Word.
• Advanced knowledge of property management systems.
• Excellent communication and guest service skills.

Responsibilities

• Participates in prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service for PBX calls.
• Answer calls promptly with complete and accurate information.
• Assist guests with services, facilities and programs of the hotel.
• Respond to guest requests promptly and courteously.
• Coordinate with housekeeping, maintenance, and F&B to fulfill guest services.
• Review daily log and update for next shift.
• Resolve conflicts and negotiate effectively.
• Demonstrate teamwork with co-workers.
• Process guest mail, messages, packages, and wake-up calls.
• Provide concierge services with local knowledge.
• Accommodate walked guests in oversold situations.
• Ensure timely wake-up calls and delivery of items to guestrooms.
• Ensure charges are correctly entered and accounts balanced daily.
• Close shift with proper approvals and codes.
• Balance daily charges to folios and accounts; make corrections as needed.
• Complete nightly sales close and transmit credit cards.
• Serve as Manager On Duty when required.
• Work in other hotel areas as needed.
• Inform supervisor of problems promptly.
• Perform duties per policies to achieve objectives.
• Maintain positive relationships with associates.

Skills

Microsoft Excel

Microsoft Word

Property Management Software

Excellent communication

Guest service

Organizational skills

Tools

Property Management Software

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as a Night Auditor where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As a Night Auditor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities

• Participates in the prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service as it relates to general PBX calls.
• Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests.
• Responds to guests’ requests promptly, efficiently, and courteously.
• Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Resolve conflicts and negotiate effectively.
• Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Properly processes guest’s mail, messages, packages, and wake up calls.
• Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
• In oversold situations, make accommodations for “walked” guests.
• Ensure wake up calls are delivered in a timely fashion.
• Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
• Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
• Accurately close shift by getting appropriate approval signatures and authorization codes.
• Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts; makes corrections as necessary.
• Completes the nightly processing sequence to close the current day’s sales.
• Transmits the credit cards nightly.

Requirements

• Serve as Manager On Duty when required.
• Working in other areas of the hotel when needed to assist operations.
• Informs immediate supervisor promptly and fully of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.
• Working knowledge of switchboard and telephone etiquette.
• Excellent communication, organizational and guest service skills required.
• At all times projects a favorable image of the Hotel to the public.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Must have open availability work weekends and holidays.

Physical

• Move, transport, put, install, remove, replace, position, place, and transfer.
• Move about or to, position self.
• Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
• Stand for extended periods of time.
• Communicate, converse, discern, convey, discuss.
• Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect

• Competitive Pay
• Training & Development
• Opportunity for Advancement
• Medical
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Creating memorable experiences one guest at a time
• Opportunities to give back to the communitythrough our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.