Night Auditor

SpringHill Suites by Marriott Chattanooga North/Ooltewah; Rock Ledge Estates (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid PTO

Free telehealth program

Generous travel benefits

Daily pay

Dental insurance

Vision insurance

Long-term disability

Life insurance

Travel benefits

Referral incentives

Job summary

A reputable hotel chain located in Tennessee is seeking a night auditor to provide exceptional guest service and manage check-in/out processes. The ideal candidate will possess attention to detail, organizational skills, and experience in hospitality. This position offers competitive pay and career growth opportunities in a supportive team environment.

Qualifications

• Guest service experience preferred.
• Professional, mature, reliable a must.
• Previous hotel experience a plus.
• Attention to detail.
• Team player.
• Organizational skills.
• Professional written and verbal communication.

Responsibilities

• Greet and process guests as they check-in/out.
• Run Night Audit Process every night.
• Assist guests with reservations and requests.
• Code electronic keys.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Provide high standards of quality to ensure guest satisfaction.
• Anticipate guests’ needs and consistently exceed their expectations.
• Implement creative solutions as needed while complying with brand standard.
• Run Night Audit Process every night.
• Demonstrate thorough knowledge of hotel information including hotel information, room categories, rates, packages, promotions.
• Build strong relationships with guests, clients and groups while maintaining professional integrity.
• Possess knowledge of local area to answer guest questions.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Professional communication

Organizational skills

Written communication

Verbal communication

Job description

Overview

DON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY… it is SO much more:

• GROWTH in your career!!!
• The Chance to work in a positive, TEAM environment!!!
• Gain EXPERIENCE within the hospitality industry!!!
• Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
• We offer COMPETATIVE PAY!!!
• Paid PTO!!!
• FREE participation in our telehealth program!!!
• DAILY PAY with our partner Zayzoon!!!
• Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
• Generous TRAVEL BENEFITS!!!
• Employee referral INCENTIVES!!!

THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU!!!

We are looking for night auditors that can start immediately! Join our award-winning company!

Primary Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assists guests with reservations and requests in a friendly, professional and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Run Night Audit Process every night
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Skills/Experience

• Guest service experience preferred
• Professional, mature, reliable a must
• Previous hotel experience a plus
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.