Night Auditor

Candlewood-Suites-Lebanon; Lebanon (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Free Telehealth

Daily Pay via ZayZoon

Dental

Vision

STD

LTD

Life Insurance

FSA

Hospital

Critical Illness

401(k) with company match

Generous travel discounts

Employee referral incentives

Job summary

Candlewood Suites Lebanon is seeking a Night Auditor to ensure smooth overnight operations and outstanding guest service. You will greet guests, process check-ins/outs, verify billing, and maintain accurate records.

This role requires attention to detail, reliability, and professional communication. You’ll run the nightly audit, handle guest inquiries, and contribute to a welcoming, safe environment for all visitors.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable.
• Previous hotel experience a plus.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional, and timely manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations whenever possible.
• Run the Night Audit process each night with accuracy and attention to detail.
• Maintain knowledge of hotel services, room categories, rates, packages, and promotions.
• Build strong relationships with guests and groups.

Skills

Guest service

Professional maturity

Hotel experience

Attention to detail

Team player

Written and verbal communication

Job description

NOW HIRING: NIGHT AUDITOR
Overnight | Detail-Oriented | Career-Building Opportunity

Don't think of this as just another job... this is so much more.
Join our award-winning hospitality team and step into a role where you're truly valued, supported, and appreciated. As a Night Auditor, you'll play a critical role in guest satisfaction and hotel operations—all while building real career momentum in hospitality.

Why This Opportunity Stands Out:

• Career growth & development opportunities
• A positive, team-driven work environment
• Hands-on experience in the hospitality industry
• Competitive pay
• Paid PTO
• FREE Telehealth
• DAILY PAY through ZayZoon
• Optional benefits: Dental, Vision, STD, LTD & Life Insurance, FSA, Hospital, Critical Illness, 401(k) with company match
• Generous Travel Discounts
• Employee Referral Incentives

Bottom line: We invest in YOU.

Primary Responsibilities:

• Greet and assist guests during overnight check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Address guest concerns by researching and resolving issues to ensure satisfaction
• Provide consistent, high-quality guest service
• Anticipate guest needs and exceed expectations whenever possible
• Implement creative solutions while adhering to brand standards
• Run the Night Audit process each night with accuracy and attention to detail
• Maintain thorough knowledge of hotel offerings, including:
  • Hotel services and amenities
  • Room categories and rates
  • Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide knowledge of the local area to assist guest inquiries

Skills & Experience:

• Guest service experience preferred
• Professional, mature, and reliable - a must
• Previous hotel experience a plus
• Strong attention to detail
• Team player with excellent organizational skills
• Professional written and verbal communication skills