Night Auditor

Lm Services Corporation Group; St. Louis (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

LM Services Corporation Group seeks a Night Auditor to manage guest check-ins/outs, balance department revenue, verify room rates, and close guest accounts in a hotel setting.

The role requires calculator proficiency, strong English communication, and the ability to stand for long periods. Responsibilities include inputting data, posting charges, and processing nightly reports; cross-training opportunities may be available.

Qualifications

• Proficient with a calculator for moderately complex math.
• Strong ability to handle internal and external customers with tact and diplomacy.
• Effective reading, listening and written communication in English.

Responsibilities

• Greet guests with a friendly welcome and register them accurately.
• Balance income and allowances for departments and verify guest room rates.
• Input guest data and reservation details; post charges to rooms and house accounts.
• Close guest accounts at checkout and handle inquiries or disputes professionally.

Skills

Calculator proficiency

Customer service

English communication

Education

High School Diploma or equivalency

Associate’s Degree in Accounting/Hospitality/related field preferred

Job description

Position SummaryThe night auditor greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates, and closes out guest accounts upon completion of stay.Pay rate: $15.00/hrEssential DutiesGreet customers immediately with a friendly and sincere welcome.Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Provide folders reservation requests utilizing similar format as check in process.Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.Promptly answer the telephone, within three rings. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.Supportive FunctionsOther duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.Report suspicious persons or activity to a supervisor immediately.Knowledge, Skills, and AbilitiesConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand for long periods of time.Ability to read, listen, and communicate effectively in English, both verbally and in writing.Ability to access, accurately input, and process information using a moderately complex computer system. Knowledge of computer assisted auditing methods.Hearing and visual ability to observe and detect signs of emergency situations.QualificationsExperienceAccounting experience preferred. Previous hotel experience required.EducationHigh School Diploma or equivalency; Associate’s Degree in Accounting/Hospitality/related field preferred