Night Auditor

mcrhotels.com; Spring (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team. This part-time role involves ensuring guest satisfaction through friendly service, managing audit reports, and maintaining cleanliness throughout the hotel. Ideal candidates will possess strong communication skills and a positive attitude, with a willingness to learn and adapt in a fast-paced environment. Join a company recognized for its commitment to quality and teamwork, offering opportunities for career advancement and employee benefits. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Qualifications

• Experience in hospitality or service fields preferred.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Greet guests and ensure their satisfaction during their stay.
• Complete audit reports and manage security protocols.

Skills

Customer Service

Conflict Resolution

Communication Skills

Time Management

Education

High School Diploma

Job description

Join to apply for the Night Auditor role at MCR Hotels

2 days ago Be among the first 25 applicants

Join to apply for the Night Auditor role at MCR Hotels

The TownePlace Suites Houston North/Shenandoah is looking for a part-time Night Auditor to join our team.

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Be familiar with all features of the hotel and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness: Keep all areas, front and back of the house, clean and organized.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed, greeting guests cheerfully.
• Product Consistency & Quality: Complete checklists accurately and timely; ensure shift handovers are clear and punctual; wear a clean uniform, be well-groomed, and maintain a friendly demeanor.
• Teamwork: Communicate clearly and professionally; demonstrate a can-do attitude; collaborate to create a welcoming environment.

SECTION TWO: Night Auditor, Role Specific Duties and Expectations

Other Duties And Expectations

• Audit Management: Complete and send reports as scheduled.
• Security: Follow safety protocols, lock entrances, handle late arrivals, and manage security issues.
• Incoming Mail: Record all mail received during the shift.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality, service, or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under stress and high-pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 or older.
• Willing to work varied schedules including nights, weekends, and holidays.
• Arrive and clock in/out on time; work during scheduled hours; take breaks as scheduled; provide notice for absences.

Physical Working Demands & Environment

Stand for long periods, operate computers and equipment, lift up to 25 pounds, inspect details visually, and work in a moderate noise environment.

Language + Reasoning Skills

Proficient in reading, writing, understanding, and communicating in English.

Note

This description does not limit duties; employees may be asked to perform other related tasks. Reasonable accommodations will be provided for disabilities. The company reserves the right to assign additional duties. This is an at-will employment relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio includes 148 hotels with over 22,000 rooms across 37 states.
• Over 7,000 team members, operating under various major brands.
• Recognized as an innovative leader in travel and hotel development awards.

What we offer/What's in it for you?

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses.
• Opportunities for career advancement and health benefits after 30 days for full-time staff.

Required & Preferred

Job industries: Other

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Real Estate and Equipment Rental Services