Front Desk Agent

Holiday Inn Express and Suites; Fort Wayne (IN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Holiday Inn Express and Suites is seeking a Night Auditor for an overnight shift from 11 PM to 7 AM. The role requires availability on weekends and holidays and involves nightly audits, guest interaction, and coordinating reservations.

Responsibilities include processing transactions, generating daily reports, and ensuring rooms are prepared for check-in. The ideal candidate communicates well, solves problems, and maintains a professional attitude in a fast-paced hotel environment.

Qualifikationen

• Clear communication and guest service skills.
• Ability to solve problems during night shifts.
• Comfort with handling financial transactions and reports.
• Walk/bend frequently during shift.
• Reliable transportation to work nights.
• Ability to work independently on overnight tasks.

Aufgaben

• Run the night audit and reset the OS for the next day.
• Send daily financial reports to property and corporate teams.
• Greet guests in person and over the phone.
• Coordinate check-in/check-out and assist with reservations.
• Answer guest questions and resolve problems.
• Monitor reservations and prepare rooms before check-in.
• Handle cash and credit transactions accurately.
• Assist guests with requests and concerns.
• Listen actively and resolve guest complaints.
• Keep the property clean and perform light duties as needed.
• Perform other duties as assigned by the general manager.

Kenntnisse

Night auditor skills

Communication

Problem solving

Detail oriented

Professional attitude

Independent worker

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication

and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS

Responsibilities include:

• Running the night audit and resetting the operating system for next days business
• Sending out daily financial reports to above property and corporate team
• Greeting guests both in person and over the phone
• Coordinating guest check-in/check-out and assisting guests with making reservations
• Answering guest questions and assisting guests with any problems they may experience
• Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
• Handling financial transactions (both cash and credit)
• Promptly assisting with guest requests
• Actively listening to and resolving guest complaints
• Ensuring cleanliness of the property and performing light cleaning duties if needed
• Other duties as assigned by general manager

Requirements:

• High school diploma or equivalent preferred
• Ability to walk and bend frequently throughout shift
• Detail oriented
• Professional attitude
• Reliable transportation
• Ability to work independently

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!