Night Auditor

Crestview Management, LLC; Greensboro (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Employee Discount

Vision Insurance

Job summary

Crestview Management, LLC is seeking a dedicated Night Auditor to oversee overnight hotel operations. You will handle guest check-ins/outs, perform nightly account audits, and maintain security, contributing to a seamless overnight guest experience.

The role emphasizes strong customer service, accurate record-keeping, and collaboration with housekeeping for overnight needs. In-person, full-time or part-time options available.

Qualifications

• Experience in hospitality management or hotel front desk/night audit roles.
• Excellent customer service and guest relations skills.
• Proficient with multi-line phone systems and professional phone etiquette.
• Knowledge of hotel operations, night audit procedures, guest services, and security protocols.
• Ability to work independently during overnight hours with high energy and attention to detail.
• Hotel or resort experience preferred; Marriott/FSPMS familiarity is a plus.

Responsibilities

• Greet and assist guests with check-in/out during the night shift.
• Manage front desk operations and provide information on amenities and local attractions.
• Conduct nightly audits of guest accounts, verify charges and reservations.
• Maintain security through patrols and access control.
• Respond promptly to guest inquiries, requests, or complaints.
• Prepare shift reports, incident logs, and financial summaries.
• Collaborate with housekeeping and maintenance for overnight issues.

Skills

Hospitality mgmt

Front desk

Customer service

Phone etiquette

Hotel operations

Overnight independence

Job description

Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our hotel or resort. This energetic position combines guest relations, administrative duties, and security responsibilities to provide a safe, welcoming environment for our guests. As a Night Auditor, you will be the first point of contact during the overnight shift, delivering exceptional customer service while maintaining accurate financial records and hotel operations. Your enthusiasm and attention to detail will help create memorable experiences for our guests even after hours.

Responsibilities

• Greet and assist guests with check-in and check-out procedures during the night shift, ensuring a smooth and friendly experience.


• Manage front desk operations, including handling multi-line phone systems and providing information about hotel amenities and local attractions.


• Conduct nightly audits of guest accounts, verifying charges, payments, and reservations to ensure accuracy.


• Maintain security by conducting patrols around the property, and controlling access to restricted areas.


• Respond promptly to guest inquiries, requests, or complaints with professionalism and a positive attitude.


• Prepare detailed shift reports, incident logs, and financial summaries to ensure all records are accurate and up-to-date.


• Collaborate with housekeeping and maintenance teams to address any overnight issues or guest needs efficiently.

Qualifications

• Proven experience in hospitality management or hotel management roles, especially at the front desk or night audit positions.


• Strong customer service skills with a focus on guest relations and hospitality excellence..


• Excellent phone etiquette and experience handling multi-line phone systems in a fast-paced environment.


• Knowledge of hotel operations, including night audit procedures, guest services, and security protocols.


• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.


• Previous hotel experience is preferred; familiarity with resort settings is a plus.


• Marriott and FSPMS experience preferred. Scheduling flexibility required.


• Paid Time Off (Full-Time required)


• Health Insurance


• Employee Discount


• Vision Insurance

Join us as a Night Auditor and be part of an energetic team dedicated to creating exceptional guest experiences around the clock!

Job Type: Full-time/Part-time

Work Location: In person, Apply in person

Crestview Management is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.