Night Auditor

Drury Hotels Company, LLC; Santa Fe (NM); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

401(k) plan

Internal promotions

Job summary

Drury Plaza Hotel in Santa Fe, NM is seeking a Front Desk Associate to welcome guests, check in/out, and promote our sales programs while maintaining guest records. This role emphasizes accuracy with cash handling, attention to detail, and a collaborative service mindset.

You may assist with breakfast setup and be the sole team member on shift at times, delivering outstanding guest experiences. We offer growth opportunities, comprehensive benefits, and a supportive culture as part of the Drury

Qualifications

• Ability to read, write and speak English.
• Ability to work accurately with guest records and financial transactions.
• Strong customer service orientation and professional demeanor.
• Knowledge of hotel policies and procedures.
• Attention to detail and ability to multitask.

Responsibilities

• Check guests in and out and maintain guest records.
• Handle cash, balance receipts and verify transactions.
• Promote sales programs and assist with breakfast setup when needed.
• Occasionally work alone during overnight shifts and ensure guest safety.
• Provide courteous, efficient, friendly service and respond promptly to inquiries.

Skills

Front desk operations

Cash handling

Guest services

English proficiency

Tools

Office machines

Job description

Property Location: Drury Plaza Hotel - 828 Paseo de Peralta , Santa Fe, New Mexico 87501

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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