Night Auditor

Drury Hotels; Denver (CO); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) plan

Award-winning workplace – Newsweek 202

Job summary

Drury Plaza Hotel in Denver is seeking a friendly Front Desk Agent to welcome guests, check them in and out, process reservations, and balance daily receipts. You may assist with breakfast setup and perform cash-handling duties while delivering a +1 Service attitude to every guest.

As an on-site team member, you will contribute to a positive work environment, coordinate with management, and ensure guest safety and satisfaction during shifts, including overnight hours.

Qualifications

• Greet and assist guests with check-in/out and reservations.
• Accurate handling of cash, payments and balance reconciliations.
• Maintain guest records and support breakfast setup when required.
• Communicate professionally and follow hotel policies and safety rules.

Responsibilities

• Perform front desk duties including guests’ check-in/out and inquiries.
• Balance receipts from the previous day and run relevant reports.
• Promote sales programs and provide courteous, efficient service.
• Maintain a clean, organized lobby and assist with safety during overnight hours.

Skills

Customer service

Cash handling

Attention to detail

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Cash register

Job description

Property Location:

Drury Plaza Hotel - 4550 North Central Park Blvd. , Denver, Colorado 80238

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is

$21.49 - $31.55

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.