Night Auditor

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team. In this pivotal role, you'll be the face of the hotel during the night shift, ensuring seamless guest experiences through check-ins and check-outs, while also managing financial transactions. Your proactive approach will enhance guest safety and comfort, making a real difference during their stay. With a commitment to employee well-being and professional growth, this company fosters a supportive culture where every team member is valued. If you're passionate about hospitality and ready to make an impact, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Discounted Hotel Stays

Qualifications

• Strong customer service skills and a friendly personality.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Process credit card transactions and payments for guests.
• Perform check-in and check-out procedures efficiently.
• Maintain lobby appearance and assist with breakfast setup.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Night Auditor role at Concord Hospitality Enterprises

We are hiring a Night Auditor!

We are looking for individuals passionate about serving others. Working at the front desk places you at the heart of the hotel, with the most guest interaction. The department operates 24/7, making each front desk role equally vital. Front desk associates are key to guest experience. As a night shift worker, you will operate independently, handling business closing procedures and guest check-ins/outs during non-traditional hours. Your proactive, responsive, and caring approach will make a significant difference. The night shift also ensures guest safety by monitoring activity inside and outside the hotel and weather conditions that could threaten guests' rest. If you enjoy working semi-independently, possess a friendly personality, and have a strong sense of responsibility, this role is ideal for you! At Concord Hospitality, we foster a culture where everyone is valued and respected.

Role Responsibilities
As a Front Desk Night Auditor, your responsibilities include:

• Processing credit card transactions and other payments (restaurant, events, lounge) for the day
• Handling phone calls, reservations, and transferring calls
• Verifying, balancing, and reviewing hotel room availability
• Performing check-in and check-out procedures
• Administering guest payment policies and reviewing errors from day shifts
• Preparing folios for departing guests
• Maintaining lobby appearance and assisting with breakfast setup if needed
• Being familiar with hotel emergency procedures

Our associates enjoy working with us because:
Benefits
We offer competitive wages. Full-time employees are eligible for a comprehensive benefits package, including medical, dental, and vision plans; life insurance; disability options; 401K; tuition assistance; discounted hotel stays; and opportunities for training, development, and career growth.

Why choose Concord?
Our culture is rooted in our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a positive work environment where associates are valued. Our 'Associate First' policy reflects our commitment to your well-being. We host engaging activities to foster a supportive community.

If you take pride in your work and aim to exceed guest expectations, we want to hear from you! This position offers growth opportunities within a fun, respectful team environment. We are an EEO employer and maintain a drug-free workplace.