NIGHT AUDITOR

Hampton Inn - Philadelphia; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Philadelphia seeks a Guest Service Agent who will balance revenue, settle accounts, and ensure guest satisfaction. This role involves bookkeeping, handling guest inquiries, and maintaining records while providing excellent service. Opportunities for growth within the hotel management are available.

Qualifications

• Previous night audit / accounting experience required.
• FSD certification required within 90 days of employment.

Responsibilities

• Perform bookkeeping activities and nightly audits.
• Check guests in/out and perform Guest Service Agent duties.
• Monitor guest satisfaction scores.

Skills

Bookkeeping

Customer Service

Problem Solving

Communication

Education

High School diploma or equivalent

Tools

Excel

Job description

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor / Accounts Payable or Receivable Clerk, Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit card transactions in a timely manner.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent duties.
• Respond to guest inquiries and resolve complaints.
• Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit / accounting experience or equivalent training required.
• Computer proficiency, including Excel, and good arithmetic skills required.
• FSD certification is a plus; required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include holidays and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

What We Believe

People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected class.

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