Night Auditor - Live Hotel - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a vibrant casino hotel, where you'll play a crucial role in ensuring guests enjoy a seamless experience. As a front desk associate, you'll check in guests, manage transactions, and provide essential information while maintaining a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. If you're passionate about hospitality and enjoy working in a lively setting, this opportunity is perfect for you. Be part of a culture that values teamwork, fun, and exceptional service.

Benefits

Comprehensive health coverage

Generous retirement savings options

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Discounts on hotels and travel

Qualifications

• 1-3 years experience in hotel or high-end retail required.
• Ability to work under pressure with high guest volume.
• Retail customer service training is a plus.

Responsibilities

• Check in/out guests and process payments efficiently.
• Maintain knowledge of hotel services and guest inquiries.
• Track room revenue and prepare financial summaries.

Skills

Customer Service

Communication Skills

Data Entry

Attention to Detail

Time Management

Teamwork

Problem Solving

Education

High School Diploma or GED

Job description

Overview

Why We Need Your Talents

Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Responsibilities

Where You'll Make an Impact

• Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
• Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
• Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard duties

Qualifications

Skills You'll Need to Succeed

• Able to read and interpret instructions and direction for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service
• Ability to input and access data in computer
• Ability to understand guest inquiries and provide responses
• Ability to promote positive relations with individuals who approach the Front Desk and by telephone
• Ability to focus on guests' needs, remaining calm and courteous
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure dealing with 50+ arrivals/departures within any given period of time
• Ability to focus attention on details
• Ability to maintain confidentiality of all guests and hotel information
• Ability to remain stationary at assigned post for extended periods of time
• Ability to work cohesively with other departments and co-workers as part of a team

A Few Must Haves

• Education: A high shcool diploma or GED equivalent. Retail customer service training would be a plus.
• Experience: One to three years previous experience in a hotel or high end retail environment is required.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• Lifting up to 20lbs
• Pushing/Pull up to 20lbs
• Carry up to 20lbs
• Some Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Climbing steps

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.