Night Auditor

ARK; Burnet (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

ARK in Burnet, Texas is seeking a Night Auditor to be the first point of contact for guests and to manage the front desk throughout the night, ensuring a smooth stay. Responsibilities include basic maintenance tasks, addressing guest concerns with departments, preparing end-of-day reports, processing payments, and providing information on local services and attractions.

This role emphasizes guest-focused service and reliability.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.

Skills

Customer service

Hospitality mindset

Physical stamina

Multitasking

Job description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation

$15 - $17 hourly

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.