Night Auditor

Commonwealth Hotels; Portland (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Next Day Pay

Vacation and Personal Days

Job summary

Hyatt Place Portland Old Port in Portland, ME is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent. This role involves managing check-ins/outs, reservations, guest inquiries, and payment processing in a fast-paced hospitality environment.

Join a dynamic team at a city-center property owned by Commonwealth Hotels, offering professional growth, benefits, and opportunities to interact with diverse travelers in the Old Port area.

Qualifications

• Previous experience in customer-facing roles is often required or preferred.
• Familiarity with reservation or property management systems (PMS).
• Strong verbal and written communication skills for interacting with guests and team members.
• Experience handling guest complaints or resolving conflicts is an asset.
• High school diploma or equivalent.

Responsibilities

• Guest Check-In and Check-Out: assist guests efficiently and warmly.
• Reservations Management: handle room reservations, cancellations, and modifications.
• Provide information about hotel services and local attractions.
• Payment Processing: process charges, deposits, and refunds.
• Coordinate with housekeeping and maintenance to address guest needs.
• Upsell rooms and hotel amenities to enhance the guest experience.
• Maintain accurate records in the PMS and other systems.
• Ensure safety and security protocols are followed.

Skills

Customer service

PMS knowledge

Communication skills

Multitasking

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS software

Job description

Location: Hyatt Place Portland Downtown Old Port Square

Portland , ME

Job Id:3287

# of Openings:0

Join Team at the Hyatt Place Portland Old Port!
Hyatt Place Portland Old Port, Maine is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:

Working at Hyatt Place Portland Old Port offers numerous benefits, including professional growth within the globally recognized Hyatt brand, access to comprehensive training, and career development opportunities. Situated in the heart of Old Port, the Hyatt Place Portland Old Port is just one block away from the Casco Bay Waterfront and historic harbor. Step out of the hotel and be surrounded by world-class restaurants, bars, storefronts, and cafes, and just a short walk to numerous art galleries, museums, and theaters.

Why This Role?

Working as a Hotel Night Auditor Agent, Hotel Front Desk Overnight Clerk, Hotel Overnight Guest Service Agent, or Overnight Front Office Agent. Hyatt Place Portland Old Port offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hyatt.com/hyatt-place/en-US/pwmzp-hyatt-place-portland-old-port

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.