Night Auditor

Renaissance Hotels; Orlando (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Residence Inn by Marriott Charleston Riverview is seeking a dedicated Night Auditor to balance accounts and prepare management reports, acting as the third shift Front Desk Agent in line with AURO Hotels’ standards.

The role includes guest assistance, check-in/check-out processing, and routine reporting to support optimal occupancy and guest satisfaction.

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.

Responsibilities

• Assists guests courteously to ensure satisfaction.
• Registers and processes guests on arrival and departure to ensure satisfaction.
• Verifies charges and posts day charges so accounts are current by 6:00 a.m.
• Demonstrates knowledge of hotel services and local area to assist guests.
• Prepares daily, monthly and yearly reports.
• Utilizes sales techniques to maximize occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately.
• Operates telephone system according to AURO Hotels standards.
• Acts as manager on duty in the absence of the General Manager.
• Understands safety procedures to maintain a secure environment.

Skills

Guest service

Cash handling

Front desk operations

Telephone system

Conflict resolution

Education

College degree preferred

High School Diploma

Tools

Computer operation

Job description

Description

Job Purpose

The Beautiful Residence Inn by Marriott Charleston Riverview is seeking a dedicated Night Auditor. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk‑in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and Brand standards
• Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check‑in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2‑3 years’ experience or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Preferred

Bachelors or better in Hospitality and Resort Management or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.