Night Auditor & Front Desk Experience Lead

Renaissance Orlando; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Residence Inn by Marriott Charleston Riverview is seeking a dedicated Night Auditor to balance accounts and prepare final reports for management. This role may act as the third shift Front Desk Agent, ensuring maximum occupancy and guest satisfaction in line with AURO Hotels’ standards.

Essential functions include processing reservations, postings, and reports while maintaining service quality and safety standards for guests and staff.

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years experience required.
• Ability to balance accounts and prepare reports as part of night audit.
• Equal Employment Opportunity employer with pre-employment screening.

Responsibilities

• Audit daily accounts to ensure balance and accuracy.
• Prepare daily, monthly, and yearly reports for management.
• Manage front desk duties during night shift and assist guests.
• Process reservations, check-ins, and check-outs efficiently.
• Demonstrate knowledge of hotel services and local area amenities.
• Uphold safety and security procedures for guests and staff.

Skills

Guest service

Front desk operations

Cash handling

Phone etiquette

Sales skills

Education

Bachelor's degree in Hospitality/Resort Management

High School Diploma with 2-3 years experience

Job description

The Residence Inn by Marriott Charleston Riverview is seeking a dedicated Night Auditor to balance accounts and prepare final reports for management. This role may act as the third shift Front Desk Agent, ensuring maximum occupancy and guest satisfaction in line with AURO Hotels’ standards.

Essential functions include processing reservations, postings, and reports while maintaining service quality and safety standards for guests and staff.