Part-Time Night Auditor

Marriott North Charleston; North Charleston (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

Marriott North Charleston is seeking a Front Desk professional to warmly assist guests with check-in and check-out, process reservations, and ensure charges are accurate daily. The role emphasizes guest satisfaction, upselling the property, and maintaining balance across guest accounts.

The position requires knowledge of hotel services, strong phone etiquette, and the ability to act as manager on duty in the absence of the General Manager.

Qualifications

• College degree preferred.
• High School Diploma or equivalent; 2–3 years’ experience or equivalent combination of education and experience required.

Responsibilities

• Assist guests with sincerity and courtesy to ensure satisfaction.
• Register and process guests at arrival and departure to maintain satisfaction.
• Verify charges and post room charges daily to keep accounts current.
• Know services and facilities of the hotel and assist guests accordingly.
• Handle credit card transactions, direct bills, and no-show billings for the day.
• Prepare daily, monthly, and yearly reports as required by the property.
• Demonstrate sales techniques to maximize occupancy and average rate.
• Receive and process telephone and walk-in reservations accurately.
• Operate the telephone system per Brand standards; act as manager on duty when General Manager is absent.
• Follow safety procedures to maintain a secure environment for associates and guests.
• Inform supervisor of problems promptly for corrective action.
• Handle check-in, checkout, selling skills, computer operation, and front desk tasks.

Education

College degree preferred

High School Diploma or equivalent

Job description

North Charleston Marriott
4770 Goer Drive
Charleston, SC 29406, USA

Description

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Behaviors

• Loyal: Shows firm and constant support to a cause
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks

Experience

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.