Night Auditor

Westin Dulles; Herndon (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Westin Washington Dulles Airport in Herndon, VA seeks a Night Auditor to balance daily accounts and prepare management reports. This role ensures accuracy of charges, processes reservations, and acts as the on-duty hotel representative overnight.

Responsibilities include posting room charges, handling credit card transmittals, and delivering guest service with discretion, while maintaining safety protocols and operating the front desk during the night shift.

Qualifications

• High School Diploma and 2-3 years of relevant experience.
• Night audit and overnight shift experience preferred.
• Experience with Marriott Hotels is a plus.
• Equal Opportunity Employer; E-Verify.

Responsibilities

• Registers and processes guests promptly upon arrival and departure.
• Verifies all charges and posts daily room charges to ensure accounts are current.
• Maintains knowledge of services and facilities to assist guests.
• Completes all credit card transmittals and daily reports.
• Uses sales techniques to maximize occupancy and revenue.
• Operates the telephone system and handles reservations during the night shift.

Skills

Guest service

Balance accuracy

Reservations

Telephone operations

Sales techniques

Front desk operations

Safety procedures

Education

High School Diploma

Job description

Westin, Dulles, VA
The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

Westin, Dulles, VA
The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels' standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittal's, direct bills, and no show billings for the day. Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk

Experience/Education

High School Diploma and 2-3 years' relevant experience required

Must have previous experience in Hotel Night Audit and working an Overnight shift

Experience working for Marriott Hotels a plus

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

1 year:

Hotel/ Hospitality

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.