Night Auditor

Wilderness Resort; Northern (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, WI is seeking a Night Auditor to handle 3rd shift guest services duties. This is a part or full-time position with night and weekend availability.

Responsibilities include greeting and registering guests, verifying payments, balancing cash, posting charges, and coordinating with other departments to ensure smooth hotel operations. The role requires strong attention to detail and customer service, with duties such as cash handling, room key issuance, and

Responsibilities

• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit card, establish as payment method and obtain deposits/IDs as needed.
• Keep records of room availability and guest accounts manually or by computer.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform simple booking activities.
• Issue room keys and direct guests to their rooms.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, F&B, and other services.
• Transmit and receive messages via telephone, cell phone, or radio.
• Coordinate with appropriate departments for guest requests or needs.
• Monitor alarm panel and dispatch alerts to security or on-call management.
• All other duties as assigned by management.

Job description

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Job Description

Posted Thursday, August 13, 2026 at 6:00 AM

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Night Auditor position is responsible for 3rd shift guest services duties.

This is a part or full-time position with night and weekend availability.

Essential duties and tasks of the position include but are not limited to:

• Follows and completes all Night Audit procedures as described in the procedure manual.
• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D.
• Keep records of room availability and guests' accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their rooms.
• Review accounts and chargers with guests during the check-out process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriatedepartments when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary.
• All other duties as assigned by management.

Wilderness Resort is an Equal Opportunity Employer

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America