Guest Services Associate

Wilderness Resort; Northern (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, WI, seeks a Guest Services Associate to help ensure a smooth check-in and check-out experience for guests. You will register guests, assign rooms, issue keys, handle payments, and communicate guest needs to the appropriate departments.

This role supports a fast-paced hotel environment and requires reliability and a team-first attitude. The position is available part-time or full-time with day, night, and weekend shifts.

Qualifications

• Customer service mindset and friendly demeanor.
• Ability to greet and assist guests, register and assign rooms.
• Proficient in handling guest payments and basic checkout procedures.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest payments and collect deposits as needed.
• Post charges to guest accounts and balance cash at shift end.
• Provide information about hotel services and local attractions.

Skills

Guest services

Cash handling

POS system

Tools

POS system

Job description

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 5:00 AM

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests.

This is a part- or full-time position with day, night and weekend availability.

Essential duties and responsibilities include but are not limited to:

• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest's I.D.
• Keep records of room availability and guest accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their room.
• Review accounts and charges with guests during the checkout process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate department when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America