Night Auditor

Residence Inn, Sacramento CalExpo NE; North Sacramento (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Paylocity in North Sacramento, CA is seeking a Night Auditor to balance nightly transactions, assist overnight guests, and support front desk operations.

You will reconcile receipts, prepare daily reports, handle check-ins and check-outs, and maintain security and reservation accuracy. This role requires attention to detail, a calm demeanor under pressure, and flexibility to work weekends and holidays.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in a front desk, reception, or customer service role.
• Strong communication, problem-solving, and interpersonal skills.
• Flexible schedule; overnight shifts; weekends and holidays.

Responsibilities

• Balance nightly guest folios, room charges, and hotel revenue.
• Reconcile daily transactions, credit card postings, and cash handling.
• Generate and distribute daily audit reports for management.
• Check-in and check-out procedures for overnight guests.
• Respond to guest requests, complaints, and emergencies overnight.
• Monitor security and guest safety; assist with reservations, cancellations, modifications.
• Prepare front desk for morning shift; ensure reservations accuracy.
• Maintain lobby and front desk area cleanliness and organization.
• Promote hotel services to enhance guest satisfaction.
• Assist with shuttle driving as needed for overnight parking.

Skills

Front desk experience

Customer service

Communication skills

PMS experience

Bilingual

Education

High school diploma or equivalent

Tools

Reservation systems (PMS)

Job description

Description

The Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day.

• Perform nightly balancing of guest folios, room charges, and hotel revenue.
• Reconcile daily financial transactions, credit card postings, and cash handling.
• Generate and distribute daily audit reports for management review.
• Complete accurate check-in and check-out procedures for overnight arrivals and departures.
• Respond promptly to guest requests, complaints, and emergencies during overnight hours.
• Monitor hotel security, perform property walks, and ensure guest safety.
• Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.

Requirements

Requirements:

High school diploma or equivalent; hospitality or customer service training preferred.

• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability including weekends, and holidays. Overnights required.
• Some locations may require a Drivers' License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.