Night-Auditor

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a reliable Night Auditor to work overnight shifts. The ideal candidate will have excellent communication and customer service skills, managing check-ins, payments, and guest inquiries effectively.

Responsibilities include handling reservations, ensuring cleanliness of common areas, and collaborating with housekeeping. 1 year of experience in hospitality is required, along with a high school diploma. Join a dedicated team in a dynamic environment and help provide excellent service to our guests.

Qualifications

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Ability to solve problems and make decisions quickly.
• Ability to work independently and handle stressful situations.

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issue keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Education

High school diploma or equivalent

Tools

Windows operating systems

Spreadsheets

Word Processing

Job description

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Key Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issue keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.
• Other duties as assigned.

Requirements

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in Windows operating systems, spreadsheets, and word processing.
• Ability to solve problems and make decisions quickly.
• High school diploma or equivalent.
• Ability to work independently and handle stressful situations.

Physical Demands

• Regularly required to walk, stand, and use hands to complete tasks.
• Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.