Night Auditor

NY HOTEL MANAGEMENT; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

NY Hotel Management is seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor will assist guests with check-in/out, issue room keys, and process payments while coordinating with housekeeping to manage room availability.

Strong English communication and a customer-focused mindset are essential, with the ability to handle busy periods and resolve guest inquiries promptly while maintaining accurate documentation and nightly reporting.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; other languages a plus.
• Computer literacy essential.
• Ability to resolve issues with a customer-focused approach.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality knowledge

Customer service orientation

English proficiency

Computer literacy

Physical stamina

Multilingual (plus)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Night Auditor must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds