Night Auditor

Aloft Nola; New Orleans (LA); On-site; USD 38,000 - 46,000; Full time

Job summary

Aloft Nola is hiring a Night Auditor to support front desk operations and basic accounting during overnight hours. You will greet guests, check them in/out, and balance daily financial transactions in a fast-paced hotel environment.

The role requires attention to detail, strong customer service, and proficiency with PMS systems. Overnight shifts, weekends, and holidays are expected.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous hotel front desk or accounting preferred.
• Skills: Strong attention to detail and customer service.
• Proficiency with PMS and computers.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports.
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure reservations, cancellations, and no-shows are properly logged.
• Follow company policies and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication skills

Problem-solving

Critical-thinking

PMS proficiency

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

PMS systems

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality. The Night Auditor is responsible for performing end-of-day financial tasks, providing guest services during overnight hours, and ensuring the safety and security of the hotel. This role combines front desk operations with basic accounting duties to deliver a smooth transition between business days.

Job Title:

Night Auditor

Department:

Front Office

Supervision Exercised

None

Supervision Received

Guest Services Manager

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required Experience Previous hotel front desk or accounting experience preferred. Experience with PMS systems preferred. Skills and Knowledge Strong attention to detail and accuracy. Excellent customer service and communication skills. Strong problem-solving and critical-thinking abilities Proficiency with computers and hotel property management systems (PMS). Ability to prioritize and multitask.

Job Duties and Responsibilities

Greet, register, and assist guests; process check-ins/check-outs. Answer phone calls, respond to guest requests, and resolve issues promptly. Balance and reconcile daily financial transactions. Run and review daily reports (e.g., room charges, revenue summaries). Audit and verify front desk postings and transactions. Process cash, credit card, and direct-bill transactions accurately. Ensure all reservations, cancellations, and no-shows are properly logged. Follow company policies and procedures, including safety and emergency protocols. Ability to work overnight shifts, weekends, and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.