Night Auditor

Hotel Leveque; Nashville (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Insurance enrollment available from DAY 1!

Paid time off available from DAY 1!

Holiday pay available from DAY 1!

Hotel and travel discounts at worldwide destinations!

Professional development and promotion opportunities!

Free downtown parking and free shift meals!

Job summary

Hotel Leveque in Nashville, Tennessee is seeking a dedicated Night Auditor to provide excellent guest support during overnight hours. You will welcome guests, manage check-ins, handle billing, and maintain communication throughout the hotel to meet guest needs.

The ideal candidate should have 2+ years of customer service experience, a high school diploma, and excellent communication skills to ensure a superior hospitality experience.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.
• Ability to work independently during overnight hours.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Maintain integrity, accuracy, and confidentiality when handling guest records.

Skills

Customer service

Communication skills

Problem-solving

Education

High School diploma or equivalency education certificate

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!
• Free downtown parking and free shift meals!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guest's concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

Equal Opportunity Employer.