Night Auditor

Hotel Leveque; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Nashville is seeking a Night Auditor who will play a crucial role in enhancing the guest experience. The ideal candidate will excel in problem-solving and communication, ensuring guest satisfaction through accurate transaction processing and exceptional service. Responsibilities include welcoming guests, handling billing, and maintaining confidentiality of guest information. This role is vital for promoting brand loyalty and ensuring a seamless check-in and check-out experience.

Qualifications

• Must be adept and creative problem solvers.
• Deliver above-average resolutions to guests’ challenges.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Maintain integrity, accuracy, and confidentiality when handling guest records.
• Effectively communicate with hotel departments to ensure timely delivery of guest expectations.

Skills

Problem Solving

Communication

Job description

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guest's concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.