Hotel Night Auditor Part Time

Skyline Smyrna Hotel LP; Smyrna (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading hotel in Smyrna is seeking a Part Time Night Auditor to provide exceptional customer service at the front desk. The ideal candidate will possess strong communication skills and the ability to multitask in a fast-paced environment. Responsibilities include greeting guests, handling inquiries, and processing reservations. Join a dynamic team dedicated to hospitality excellence.

Qualifications

• Previous front desk, hospitality, or customer service experience required.

Responsibilities

• Greet and welcome guests, ensuring a seamless check-in and check-out experience.
• Handle guest inquiries, concerns, and special requests professionally.
• Process reservations and maintain accurate guest records.

Skills

Communication

Problem Solving

Multitasking

Job description

Job Title: Part Time Night Auditor (2 days per week)

Company: Courtyard by Marriott Nashville - SmyrnaLocation: 411 Potomac Pl, Smyrna, TN 37167

Job Summary:

Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.

Handle guest inquiries, concerns, and special requests with professionalism and efficiency.

Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.

Answer phone calls and emails, providing assistance with bookings and general inquiries.

Offer recommendations on hotel amenities, local dining options, and attractions.

Coordinate with housekeeping and maintenance teams to address guest requests promptly.

Maintain accurate guest records while upholding confidentiality and security standards.

Resolve guest concerns or complaints in a courteous and timely manner.

Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:

Experience:

Previous front desk, hospitality, or customer service experience required.

Skills:

Strong communication and problem-solving abilities.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Other Requirements:

Professional demeanor and a positive, team-oriented attitude.

Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we’d love for you to join our team!