Night Auditor at Residence Inn Raleigh Downtown

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 39,000 - 54,000; Full time

Job summary

A leading hospitality group is seeking a Night Auditor to manage guest services during the night shift. Responsibilities include balancing accounts, handling guest check-ins/outs, and ensuring guest satisfaction. Ideal candidates will have experience in hotel operations and strong communication skills.

Benefits

Personal time after 90-days

Insurance benefits after 90-days

Vacation time after 1 year

Qualifications

• Two years previous experience as a Night Auditor for a name brand hotel chain.
• Strong leadership and communication skills required.
• Exceptional knowledge in accounting operations.

Responsibilities

• Run audit reports and prepare daily revenue reports.
• Handle guest check-ins and check-outs.
• Ensure complete guest satisfaction.

Skills

Leadership

Communication

Organizational Ability

Math Skills

Education

Two years experience as Night Auditor

Tools

FOSSE

OPERA

Microsoft Programs

Micros Restaurant Management System

Job description

Night Auditor at Residence Inn Raleigh Downtown

Join to apply for the Night Auditor at Residence Inn Raleigh Downtown role at Summit Hospitality Group, Ltd.

Night Auditor at Residence Inn Raleigh Downtown

1 week ago Be among the first 25 applicants

Join to apply for the Night Auditor at Residence Inn Raleigh Downtown role at Summit Hospitality Group, Ltd.

Description

JOB DESCRIPTION

JOB TITLE: NIGHT AUDITOR

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE

Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.

Qualifications

• Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrates planning and organizational ability
• Able to prioritize and quickly change direction as needs arise
• Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
• Able to diagnose and repair simple computer problems
• Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
• Skilled in math and able to operate a 10 key by touch
  
  

Responsibilities

• Run audit reports/journals from Front Office Systems
• Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
• Makes corrections and adjustments and handles all computer problems that might occur throughout shift
• Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
• Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
• Ensures all reports and back-up vouchers are complete and filed promptly and properly
• Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
• Reviews and corrects discrepancies in the Front Desk System
• Ensures complete guest satisfaction
• Checks-in/Checks-out Guests
• Completes Guest registration process
• Must be familiar with computer systems for Guest reservation information processing
• Must verify and imprint Guest credit cards for authorization
• Must be well versed in cash handling and accurately balance house bank
• Assigns guests rooms based upon preferences and availability
• Drives the Revenue Management process
• Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
• Answers questions regarding hotel facilities and services
• Answers the telephone and books reservations
• Answers Guest inquiries for local directions/events
• Recommends local area restaurants, points of interest, or needs for transportation
• Maintains cleanliness of front desk, lobby, and back office
• Follows up promptly with Guest check-ins, complaints, and other requests
• Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
• Participates in Hotel Safety Committee
• Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
• Complete brand required training
• Duties are subject to change and additional duties may be assigned as needed
  
  

Work Environment

• Must have reliable source of transportation
• Flexible work schedule including weekends; position is referred to as third or late shift
• Sitting, standing, reaching, bending for extended periods of time
• Duties are subject to change and additional duties may be assigned as needed
  
  

Benefits

Fulltime Employees

• Personal time after 90-days
• Insurance benefits after 90-days
• Vacation time after 1 year
  
  

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Summit Hospitality Group, Ltd. by 2x

Sign in to set job alerts for “Night Auditor” roles.

Raleigh, NC $39,000.00-$42,000.00 3 months ago

Garner, NC $40,000.00-$50,000.00 1 year ago

Raleigh, NC $40,000.00-$54,000.00 12 months ago

Front Desk Agents-Renaissance Raleigh Hotel-$15.00 per hour

Front Desk Agent at Residence Inn Raleigh Downtown

Guest Services Representative - Full-Time

Guest Services Representative - Full-Time

Guest Service Representative-Doubletree by Hilton

Front Desk Agent (Part-Time) @ the Residence Inn Crabtree

Front Desk Receptionist/Medical Assistant- Part Time

Guest Service Representative-Westin RDU/Brier Creek

Front Desk Agent @ Courtyard Crabtree- Part-Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.