Night Auditor

SFlaHHRA; Miami, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dine at team canteen and save on meals

Complimentary room nights at hotels

Medical, dental, vision benefits

Restaurant and bar discounts

Speak up and contribute ideas

Discounted transportation passes

Job summary

EAST Miami is seeking a Guest Experience Overnight Host to support the Guest Experience team and create memorable stays for guests in a dynamic hotel setting.

The role emphasizes welcoming guests, managing check-ins/outs, reviewing nightly reports, and ensuring accurate financial settlements while delivering excellent service and local knowledge.

Qualifications

• Minimum 1 year of relevant experience at a comparable quality property.
• Able to work weekends and holidays.
• Strong interpersonal and communication skills; fluent written and spoken English.

Responsibilities

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Greets guests immediately with a friendly and sincere welcome; provides information on hours and local attractions.
• Runs and reviews daily reports/logs and manages the night audit process (credit card and cash consolidation, settlements).
• Handles guest complaints and inquiries in a courteous and efficient manner.

Skills

Interpersonal skills

English proficiency

Communication skills

Tools

HMS

HotSOS

REX

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Manual Labor Miami, FL, US

30+ days ago Requisition ID: 1391

Guest Experience Overnight Host

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Overnight Host is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
• Runs and reviews daily reports/logs
• Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made
• Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 1-yearrelevant experience at a comparable quality property
• Able to work weekends and holidays
• Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English.

The Cherries on Top (Nice-to-Haves):

• Used HMS, HotSOS, REX systems in the past
• Knowledge of the local area, roadways, and services
• Speaks more than one language

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

• Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!