Housekeeping Supervisor

SFlaHHRA; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team canteen

Free room nights

Medical benefits

Restaurant discounts

Open to ideas

Transport discounts

Fun Leave

Job summary

EAST Miami is seeking a Housekeeping Supervisor to lead the housekeeping team and deliver memorable guest experiences in a vibrant hotel setting.

The role requires strong English communication, adaptability, and a customer-first mindset, with weekends/holidays work. Join a dynamic team that values creativity and guest satisfaction.

Qualifications

• Minimum 3 years relevant housekeeping experience.
• Able to work a flexible schedule, including weekends and holidays.
• Strong interpersonal and communication skills; English required; second language a plus.

Responsibilities

• Assigns and instructs housekeeping in details of work.
• Greets guests immediately with a friendly and sincere welcome; provide accurate information.
• Decides and acts based on experience, adapting to unusual situations as needed.
• Liaises with other departments and outside contractors to ensure service excellence.
• Handles all guest complaints and inquiries in a courteous and efficient manner.

Skills

Adaptable Thinkers

Feedback Enthusiasts

Passionate Pioneers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Supervisor

Manual Labor Miami, FL, US

30+ days ago Requisition ID: 1421

Housekeeping Supervisor

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supervises the housekeeping team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritize our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Housekeeping Supervisor is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Assigns and instructs housekeeping in details of work
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
• Decides and acts based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 3yearsrelevant experience
• Able to work a flexible schedule, including weekends and holidays
• Strong interpersonal and communications skills, outgoing and people orientated.Excellent command of both written and spoken English.Proficiency in a second language would be a definite advantage

The Cherries on Top (Nice-to-Haves):

• Used HMS, HotSOS, REX systems in the past
• Knowledge of the local area, roadways, and services
• Speaks more than one language

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

• Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supervises the housekeeping team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritize our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Housekeeping Supervisor is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Assigns and instructs housekeeping in details of work
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
• Decides and acts based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 3yearsrelevant experience
• Able to work a flexible schedule, including weekends and holidays
• Strong interpersonal and communications skills, outgoing and people orientated.Excellent command of both written and spoken English.Proficiency in a second language would be a definite advantage

The Cherries on Top (Nice-to-Haves):

• Used HMS, HotSOS, REX systems in the past
• Knowledge of the local area, roadways, and services
• Speaks more than one language

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

• Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!