Housekeeping Supervisor

BENCHMARK; Miami (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality is seeking a hotel housekeeping lead for the Pullman Miami Airport property. You will oversee housekeeping and laundry operations, ensuring the highest cleanliness standards for guest rooms and public areas.

The role requires directing staff, inspecting spaces, training team members, and coordinating with other departments for superior guest satisfaction. Ideal candidates bring hotel housekeeping experience, a caring personality, and the ability to communicate in

Qualifications

• Previous Hotel Housekeeping experience is mandatory.
• Engaging and caring personality.
• Ability to communicate effectively in English and Spanish.
• Ability to move, traverse, and operate cleaning equipment and lift up to 100 lbs.

Responsibilities

• Oversee and coordinate the housekeeping staff activities.
• Provide leadership for all housekeeping and laundry operations.
• Inspect guest rooms and public areas for cleanliness.
• Train, coach, and discipline staff as needed.
• Respond to guest requests promptly and collaborate with other departments.

Skills

Housekeeping experience

English & Spanish communication

Time management

Stamina for extended standing

Equipment operation

Tools

Cleaning equipment

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!What you will have an opportunity to do:Responsible for overseeing and coordinating the activities of the housekeeping staff.ESSENTIAL FUNCTIONS:Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.Inspect guest rooms, public areas and heart of the house for cleanliness.Train, motivate, coach, counsel and discipline staff members.Maintain a regularly scheduled cleaning program.Maintain the supplies and linen inventories.Ensure housekeeping requests from guests or management are responded to in a timely, efficient and friendly manner.Collaborate with other departments to enhance overall guest satisfaction.Perform all other duties deemed necessary by management.What are we looking for?QUALIFICATIONS:Previous Hotel Housekeeping experience MANDATORYEngaging and caring personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectively - English and SpanishAbility to read room numbers, dates, and basic instructions.Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Compensation:$19-$19Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.