Night Auditor

The Ritz-Carlton; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading luxury hotel is seeking a dedicated Guest Service Agent to ensure exceptional experiences for guests. Responsibilities include managing check-ins and check-outs, responding to guest inquiries, and coordinating with various departments. The ideal candidate will possess strong communication skills and a commitment to service excellence. Join a team that values creativity and compassion, providing memorable stays for guests.

Qualifications

• No related work experience required.
• Ability to assist guests with disabilities.

Responsibilities

• Process guest check-ins and check-outs.
• Handle guest calls and requests.
• Coordinate with Housekeeping for room readiness.

Skills

Communication

Customer Service

Education

High school diploma or G.E.D.

Job description

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle various payment types such as room charges, cash, checks, debit, or credit. Manage check-outs, resolving any late or disputed charges. Respond to, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to ensure rooms are ready for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Provide guests with directions and information about the property and local attractions. Run daily reports on arrivals and departures, identify special requests, and verify report accuracy. Complete cashier and closing reports in the computer system. Cash personal checks and traveler's checks, count bank at shift start and end, and balance and deposit receipts following accounting standards.

Adhere to all safety and security policies; report accidents, injuries, and unsafe conditions. Follow company policies on appearance, confidentiality, and asset protection. Greet and acknowledge guests, anticipate and fulfill service needs, assist guests with disabilities, and thank guests sincerely. Communicate professionally by phone and in person. Develop positive working relationships, meet quality standards, and perform duties such as standing, walking, and lifting objects up to 10 pounds. Perform other duties as assigned by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D.
• Related Work Experience: None required
• Supervisory Experience: None
• License or Certification: None

Marriott International is committed to non-discrimination and fostering an inclusive environment that values diverse backgrounds and experiences. We are dedicated to providing equal opportunity employment across our global properties, including The Ritz-Carlton, where we aim to deliver exceptional luxury experiences guided by our Gold Standards and Service Values. Join us to be part of a team that strives for excellence, creativity, and compassion, ensuring memorable stays for our guests and a rewarding career for our associates.