Night Auditor

Socket.dev; Massachusetts; On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking a Guest Services Agent to greet guests, register them, and assist with check-out while promoting hotel services. You will be responsible for handling payments, inputting guest information, and ensuring a smooth guest experience.

The role requires knowledge of room categories, rates, and local area information to answer guest questions. The position involves standing for long periods and working a flexible schedule that may include nights, weekends, and holidays, with a

Qualifications

• High school diploma or GED required; however post high school education or training preferred.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.

Responsibilities

• Greet guests and complete the registration process including inputting and retrieving information, confirming room rate, selecting rooms, coding electronic keys, and providing a welcome packet.
• Assist guests with check-out, handling money, processing payments, and converting foreign currency as needed.
• Demonstrate thorough knowledge of hotel information including room categories, rates, packages, and local area details.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays