Night Auditor

KMG Hotels; Joplin (MO); On-site; USD 20,664 - 24,796; Full time

Job summary

KMG Hotels in Joplin, MO seeks a Front Desk Agent to warmly welcome guests, check them in and out efficiently, and ensure they have what they need for a great stay. You will assist with reservations and provide helpful local guidance.

The role requires strong communication, basic math for cash handling, and flexibility to work nights, weekends, and holidays. A courteous, proactive approach and attention to detail are essential for success.

Qualifications

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often for paperwork and updates.
• Basic math skills are used frequently for cash handling.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies.
• Know room locations, types, status, and rates.
• Possess a working knowledge of the reservations department.
• Take same-day reservations and future reservations when necessary.
• Know cancellation procedures.
• Know how to use front office equipment.
• Use proper telephone etiquette.
• Know all safety and emergency procedures, be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands may require shift changes.

Skills

Communication skills

Reading and writing abilities

Cash handling

Problem solving

Flexible schedule

Education

High School diploma or equivalent

Job description

Job Summary

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. A Front Desk Agent will check-in and check-out guests efficiently and ensure they have all they need for a great stay.

Shift Hours: 11 pm-7 am.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Know room locations, types of rooms available, room status, and room rates.
• Possess a working knowledge of the reservations department.
• Take same-day reservations and future reservations when necessary.
• Know cancellation procedures.
• Know how to use front office equipment.
• Use proper telephone etiquette.
• Know all safety and emergency procedures, be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes require moving employees from their accustomed shift to other shifts.

Qualifications

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.