Night Auditor

Aperture Hotels; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established hotel management company is seeking a Night Auditor to ensure exceptional guest experiences. This role involves managing check-ins and check-outs, handling inquiries, and running night audit reports. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to work independently. Join a dynamic environment that values professional growth and teamwork, where you can make a meaningful impact on guests' stays. If you're passionate about hospitality and eager to contribute to a positive work culture, this opportunity is perfect for you.

Benefits

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE Life Insurance

Vacation Pay

Holiday Pay

Management Training

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work independently while meeting high-performance standards.

Responsibilities

• Ensure a pleasant and comfortable experience for guests during their stay.
• Handle inquiries, reservations, and run night audit reports.

Skills

Customer Service

Communication Skills

Computer Literacy

Teamwork

Organization Skills

Education

High School Diploma or GED

AA or Bachelor's Degree

Tools

Hotel Operation Systems

Job description

Night Auditor

Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction
• Complete any work or projects assigned by supervisor

Education, Experience, Other Requirements:

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelors Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

• Be Transparent & Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.