Night Auditor - The Cloudveil Hotel

The Yarrow Group; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality group is seeking a Night Auditor who will also serve as a Front Desk Agent. This role involves performing nightly audits, providing guest services, and ensuring a safe environment. Ideal candidates will have a high school diploma, attention to detail, and previous hotel experience.

Benefits

Wellness Resources

Training & Development

Disability Insurance

Paid Time Off

Life Insurance

Retirement Plans

Health Care Plans

Qualifications

• Previous hotel front desk and PMS experience preferred.
• Basic computer skills required.

Responsibilities

• Perform nightly audits of the POS and PMS.
• Responsible for guest service including check-ins and check-outs.
• Manage guest experience and inform about activities.

Skills

Attention to detail

Time management

Decision making

Problem resolution

Team player

Education

High School diploma or GED

Job description

About Us

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos—just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Our Values

• We Engage and We Listen
• We Care and We Own
• We Provide and We Ensure
• We Appreciate and We Have Fun

Job Summary

The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.

Job Duties

1. Night Audit - Perform nightly audits of the POS and PMS. This includes scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates, and securing hotel areas.
2. Front Desk - Responsible for guest service including resolving complaints, check-ins, check-outs, room upgrades and moves, handling maintenance and housekeeping requests, answering phones, and retail sales.
3. Concierge - Manage guest experience by informing guests of activities and dining options, and booking reservations as requested.
4. Safety - Watch for hazards and report immediately.

Responsibilities

• Time management
• Attention to detail
• Maintain integrity
• Decision making and problem resolution
• Work well with guests and co-workers
• Uphold hotel standards, values, goals, and vision
• Display a "Guest First" attitude
• Overnight shift requires alertness during night hours

Minimum Requirements

Education: High School diploma or GED with math aptitude.

Experience: Previous hotel front desk and PMS experience preferred.

Skills: Basic computer skills, ability to work independently and overnight shifts, detail-oriented, team player.

Physical Requirements

• Lifting up to 25 pounds
• Walking, standing, sitting, carrying, driving

Additional Information

Employees must meet performance standards and comply with hotel policies. Job duties may change as needed. Supervisory instructions and other duties must be followed.

Benefits

• Wellness Resources
• Training & Development
• Disability Insurance
• Paid Time Off
• Life Insurance
• Retirement Plans
• Health Care Plans

Job Industry

• Hotel & Hospitality