Night Auditor

MARCUS HOTELS INC; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate for the overnight shift. This role is crucial for ensuring smooth hotel operations, including guest check-ins and check-outs, handling payments, and maintaining accurate records. The ideal candidate will possess strong customer service skills, be able to communicate effectively, and thrive in a fast-paced environment. With a commitment to employee development and a range of benefits, this position offers a unique opportunity to grow within a supportive team. Join a company that values its associates and provides a pathway for career advancement.

Benefits

Medical, Dental, and Vision Insurance

401K Plan

Paid Vacation Time

Free Meal per Shift

Free Employee Parking

Discounts at Hotels

Discounted Movie Tickets

Hilton Branded Training

Qualifications

• Ability to work the 3rd shift and produce high-quality work consistently.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee Front Desk Operations during the overnight shift.
• Greet guests, check them in and out, and handle transactions.

Skills

Customer Service

Communication Skills

Cash Handling

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Computer System

Job description

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POSITION PURPOSE:
Overseeing all Front Desk Operations during the overnight shift while posting and balancing all hotel payments for the day prior.

ESSENTIAL FUNCTIONS:

• Greet guests and check them in and out. Make appropriate selection of rooms based on guests' needs.
• Use computer system to input & retrieve information, communicate guest requests/ complaints, and post transactions.
• Post and balance revenues, payments, and credit card transactions daily.
• Follow checklist to ensure the systems are correctly reset for operations the following day.
• Work with accounting to ensure that balancing, reports, etc are completed correctly.
• Effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Inform supervisor of issues for further follow up.
• Provide answers regarding Madison area, restaurant information and hotel services via telephone, in person, or through hotel messaging system.
• Maintain an accurate bank count while handling cash, credit cards, and checks.
• Answer guest requests for items, and deliver items to rooms if needed.
• Perform additional duties or projects as assigned.

POSITION REQUIREMENTS:

• Ability and willingness to work 3 rd shift.
• High School diploma or equivalent required.
• Must have the ability to produce high quality accurate work consistently and on time.
• Accurately balance work daily totals of hotel.
• Strong customer service and communication skills required.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

BENEFITS:

• Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
• 401K available for eligible associates following 90 days of employment
• Paid vacation time for eligible associates following 1 year of employment
• Free meal per shift
• Free employee parking when available
• Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
• Discounted movie tickets
• Ability to transfer within the company
• Hilton branded training
• We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
• We are an equal opportunity and drug free work place
• This organization participates in E-Verify.

Additional Information

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