Night Auditor

Hilton Garden Inn Lansing; Lansing (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

The Hilton Garden Inn Lansing is seeking a Night Auditor to complete nightly audit functions while delivering exceptional guest service at the front desk. The role includes assisting guests with check-ins and check-outs, processing reservations, and responding to inquiries during the overnight shift.

You will count cash, maintain cash drawer accuracy, and ensure smooth shift handoffs. Benefits include medical, dental, vision, disability, life insurance, a generous 401(k) match, paid holidays and

Responsibilities

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Counting cash and maintaining the accuracy of the cash drawer at the beginning and end of each shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Job description

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.