Night Auditor

The Wurzak Hotel Group; King of Prussia (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance (Medical, Dental, Vis

Life/AD&D insurance

Wellness programs

Hotel travel discounts

401k retirement plan

Education & professional development

Job summary

Wurzak Hotel Group is seeking an experienced Hotel Night Auditor for the Sheraton Valley Forge property in King of Prussia, PA. The role supports the Guest Services department by handling registration, checkout, and cashiering while driving guest satisfaction and developing associates.

The position operates 24/7 with varying shifts. Ideal candidates will have strong communication skills, attention to detail, and prior hospitality experience, plus the ability to learn computer systems and manage

Qualifications

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other onthejob skills.
• Strong eye for details.
• Good problemsolving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.
• High School diploma/GED required.

Responsibilities

• Attend to guests’ needs during registration and checkout.
• Assist guests with cashiering and payments.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Maintain front desk areas and greet guests warmly.
• Document accidents and maintain maintenance logs as needed.
• Cover other hotel areas as required.

Skills

Communication

Math skills

Hospitality experience

Attention to detail

Multitasking

Problem solving

Cash handling

Verbal communication

Written communication

Customer service

Education

High School diploma / GED

Job description

Wurzak Hotel Group is looking for an experienced and friendly Hotel Night Auditor to support the Guest Services department at our gorgeous property, Sheraton Valley Forge. This position will attend to guests’ needs, included, but not limited to, registration, checkout, and cashiering. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Qualifications

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other onthejob skills
• Strong eye for details
• Good problemsolving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills
• High School diploma/GED required
• Previous experience in hospitality preferred
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized

Compensation and Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

About WHG

Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Notice FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY. THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA) AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH INFORMATION FROM EACH NEW EMPLOYEE’S FORM I-9 TO CONFIRM WORK AUTHORIZATION. OFFICE OF SPECIAL COUNSEL AT 1-800-255-7688 (TDD: 1-800-237-2515).