Night Auditor

BENCHMARK; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Sign-on bonus

Quarterly incentive plan

Monthly attendance bonuses

Full benefits

Job summary

Renaissance Indianapolis North, part of Pyramid Global Hospitality, is seeking a Night Auditor to join our Front Desk team. The ideal candidate will log guest details, handle check-ins/outs, and provide excellent service during the overnight shift (often 11pm–7am) on Fridays and Saturdays.

This full-time role offers a $17 per hour wage, 401(k) with company match, and bonus opportunities. Assist other departments as needed, maintain accuracy in daily reports, and uphold our commitment to guest

Qualifications

• Must have the ability to work the overnight hours.
• High attention to detail is required.
• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Proficient computer skills and communication abilities.

Responsibilities

• Check guests in and out, ensuring proper credit is received and requests are noted.
• Provide exceptional guest service and recover service gaps to WOW guests.
• Promote and sell hotel programs and services.
• Maintain house bank and post charges accurately.
• Generate and distribute daily and weekly reports.
• Follow night audit procedures with meticulous attention to detail.
• Communicate important information to the on‑duty manager.
• Assist other departments as needed.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.

We are looking for highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. Position will work every Friday and Saturday night, and be a full time position working 40 hours per week, or can be part time depending on candidate. Position eligible for $500 in sign on bonuses ($250 paid after 30 days, $250 paid after 90 days), quarterly incentive plan and monthly attendance bonuses.

What you will have an opportunity to do:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation:

• Compensation: $17.00 - $17.00
• Full benefit plans, including 401k with a company match
• Lucrative bonus programs

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.