Night Auditor

Sheraton; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Sheraton Brookhollow in Houston, TX is seeking a Night Auditor to join our Front Office team. The role blends front desk duties with basic accounting, supporting smooth day-to-day operations during overnight hours.

Ideal candidates bring hotel front desk or accounting experience, strong attention to detail, excellent customer service, and proficiency with PMS systems. You’ll balance transactions, handle guest requests, and ensure safety and smooth transitions between business days.

Qualifications

• High school diploma or equivalent required.
• Experience with PMS systems preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication skills

PMS

Multitasking

Problem-solving

Education

High school diploma

Tools

PMS

Job description

382 rooms | 15,000 sq. ft. meeting/event spaceAmenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop.Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it’s an engaging environment for hospitality professionals.The Night Auditor is responsible for performing end-of-day financial tasks, providing guest services during overnight hours, and ensuring the safety and security of the hotel. This role combines front desk operations with basic accounting duties to deliver a smooth transition between business days.JOB DESCRIPTIONJob Title: Night AuditorDepartment: Front OfficeSupervision Exercised: NoneSupervision Received: Guest Services ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent requiredExperiencePrevious hotel front desk or accounting experience preferred.Experience with PMS systems preferred.Skills and KnowledgeStrong attention to detail and accuracy.Excellent customer service and communication skills.Strong problem-solving and critical-thinking abilitiesProficiency with computers and hotel property management systems (PMS).Ability to prioritize and multitask.Job Duties and ResponsibilitiesGreet, register, and assist guests; process check-ins/check-outs.Answer phone calls, respond to guest requests, and resolve issues promptly.Balance and reconcile daily financial transactions.Run and review daily reports (e.g., room charges, revenue summaries).Audit and verify front desk postings and transactions.Process cash, credit card, and direct-bill transactions accurately.Ensure all reservations, cancellations, and no-shows are properly logged.Follow company policies and procedures, including safety and emergency protocols.Ability to work overnight shifts, weekends, and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.