Night Auditor - Full Time - Houston Marriott Uptown by the Galleria

Topbrassdallas; Houston (TX); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

Topbrassdallas is seeking a Night Auditor to balance revenue and expenses and perform front desk duties during overnight hours in a Houston hotel. The role focuses on accurate financials, guest service, and efficient night operations.

Responsibilities include nightly audits, guest check-in/out, daily reporting, and maintaining front desk security and guest satisfaction. Flexibility for overnight shifts and weekend/holiday coverage is required.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Experience in accounting or bookkeeping is a plus.

Responsabilités

• Perform nightly audit of hotel transactions and balance financials.
• Check guests in and out with proper room assignments.
• Provide information about hotel services and local area to guests.
• Prepare and distribute daily management reports.
• Monitor hotel security during night and respond to disturbances.
• Process cash, credit card transactions and post to guest accounts.
• Coordinate with the next shift and management team.
• Maintain front desk area cleanliness and organization.
• Provide wake-up calls and other guest services.
• Troubleshoot basic hotel equipment and escalate issues.

Connaissances

Attention to detail

Customer service

Independent worker

Computer skills

Multi-tasking

Formation

High school diploma or equivalent

Outils

Hotel management software

Description du poste

Description

Night Auditor - 402150

Department: Rooms

Reports To: Front Office Manager/Director of Front Office Operations

FLSA: Non-Exempt

Job Summary:

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front

desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime

hours. The role also involves providing exceptional customer service to hotel guests.

Essential Duties and Responsibilities:

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests

efficiently.

• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring

proper posting to guest accounts.

• Ensure proper communication with the next shift and management team, noting any issues or

important information.

• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the

appropriate department as necessary.

Qualifications:

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.

Skills and Abilities:

• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with

disabilities to perform the essential functions of the job. If you require an accommodation,

please discuss your needs with the Human Resources department.

Requirements

Physical Requirements:

Ability to stand, walk, and remain in a stationary position for extended periods.

Ability to lift, carry, push, or pull up to 20 pounds occasionally.

Visual and auditory ability to operate office equipment, including computers and phones, and to

respond to emergencies.

Ability to perform repetitive motions, such as typing and writing.

Work Environment:

Work is performed in a hotel environment, primarily at the front desk.

The position involves overnight shifts, including weekends and holidays.