Night Auditor

Holiday Inn Express Houghton; Houghton (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality organization in Houghton, Michigan, is seeking a Night Auditor. This role involves auditing accounts, ensuring guest satisfaction, and operating front desk responsibilities during night shifts. Candidates should possess strong organizational skills and a friendly demeanor, with the ability to handle monetary transactions and manage various tasks. This role supports hotel occupancy and revenue management, ensuring all guest accounts are accurate and up to date. The ideal candidate thrives in a dynamic environment and is dedicated to exceptional guest service.

Qualifications

• Ability to learn front desk technical procedures and audit processes.
• Experience handling monetary transactions accurately.
• Strong organizational and multitasking skills.
• Ability to maintain a friendly demeanor with guests.
• Capable of adjusting to different guest situations quickly.

Responsibilities

• Audit all accounts to ensure balance and prepare reports.
• Serve as the front desk clerk during night shifts.
• Ensure maximum room revenues and guest satisfaction.
• Address guest issues and complaints effectively.
• Prepare breakfast setup for the next shift.

Skills

Front desk operations

Customer service

Sales techniques

Organizational skills

Computer operations

Stress management

Tools

Cash register

Computer

Phone system

Job description

Job Summary:

The night auditor is responsible for auditing all accounts to ensure they are in balance and preparing final reports for management. Acts as the third-shift front desk clerk ensuring maximum room revenues and guest satisfaction, in line with Veridea standards.

Essential Functions:

1. Assists all guests in a sincere and professional manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction without sacrificing hotel standards.
2. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
3. Completes all credit card transmittals, direct bills, and no show billings for the day.
4. Prepares all daily, monthly, and yearly reports required by the property.
5. Acts as the manager on duty in the absence of the general manager or manager of guest operations.
6. Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
7. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
8. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
9. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
10. Resolving guest issues, complaints, or problems going to any length to accomplish this.
11. Professionally and competently operates the telephone system according to Veridea standards.
12. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
13. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
14. Proactively seeks other duties to benefit the overall operations of the hotel.
15. Sets up breakfast daily, ensuring full preparation for the arrival of the breakfast attendant.

Qualification Standards:

1. Ability to quickly learn front desk technical procedures as well as audit procedures, such as: check-in, check-out, selling skills, computer operations, telephone operation, etc.
2. Ability to operate computer or cash register to handle monetary transactions and give correct change.
3. Ability to work well on multiple tasks at the same time.
4. Ability to be friendly and cheerful; interact easily with strangers.
5. Ability to cooperate with and support others.
6. Ability to observe, react quickly and adjust to different guest situations.
7. Ability to cope with stress, showing self-control during excitement.
8. Ability to work accurately and competently with numbers.
9. Ability for strong organizational skills and strong detail organization.
10. Ability to physically manipulate equipment such as cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
11. Grooming must meet property standards.