Night Auditor

MCR Hotels; Hampton (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

MCR Hotels is seeking a Night Auditor for their Hilton Garden Inn in Hampton, Virginia. This entry-level position focuses on guest relations, operational excellence, and timely reporting. Ideal candidates will possess strong communication skills, a positive attitude, and be flexible with scheduling to meet guest needs. Join a diverse team dedicated to providing exceptional service and contributing to a clean and friendly environment.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Bonuses

Career growth

Health insurance

Qualifications

• Must be 18+ years old.
• Flexible schedule including nights, weekends, holidays.
• Ability to follow procedures and work under pressure.

Responsibilities

• Greet guests warmly and maintain guest satisfaction.
• Complete and send all audit reports on time.
• Maintain clean workspaces and assist in cleaning guest areas.

Skills

Effective communication

Conflict resolution

Positive attitude

Education

Experience in hospitality or related field

Job description

Join to apply for the Night Auditor role at MCR Hotels.

Location: Hilton Garden Inn Hampton

Role Standards and Expectations

Executive Summary: CLEANLINESS and FRIENDLINESS! Our standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence:

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests warmly and by name when possible.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Be familiar with hotel features and amenities.
• Events: Support hotel groups and events.
• Technology: Use relevant technology effectively.
• Phone Etiquette: Answer calls promptly and courteously.
• Cleanliness: Maintain clean workspaces and assist in cleaning guest rooms and public areas as needed.
• Product Quality: Complete checklists accurately and submit shift reports timely.
• Uniform & Grooming: Wear a clean uniform, be well-groomed, and smile.
• Teamwork: Communicate clearly, honestly, and professionally. Be willing to go beyond your role to meet needs.

Role-Specific Duties

• Audit Management: Complete and send all reports on time.
• Security: Follow overnight security protocols.
• Incoming Mail: Handle mail as per shift checklist.

Success Metrics

• Guest Satisfaction Scores
• Guest Reviews and Ratings
• Management Performance Ratings

Qualifications & Requirements

• Experience in hospitality or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow procedures and work under pressure.
• Effective communication and conflict resolution skills.
• Desire to serve guests.
• Must be 18+ years old.
• Flexible schedule including nights, weekends, holidays.
• Timely clock-in and clock-out; proper break management.

Physical Demands & Environment

Stand for long periods, operate computers, lift up to 25 pounds, and work in a moderate noise environment.

Additional Notes

This description does not cover all duties; employees may be asked to perform other tasks. Reasonable accommodations will be provided for disabilities. Employment is at-will.

About MCR

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in several cities.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states.
• Recognized for innovation and awards in hotel development and management.

Benefits

• Hotel discounts, weekly pay, paid time off, retirement options, bonuses, career growth, health insurance.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management/Manufacturing
• Industries: Real Estate and Equipment Rental Services