Part-Time Night Auditor/ Valet Attendant

Study Hotels; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

The Study at University City is seeking a Night Auditor/Valet Attendant to ensure exceptional guest services during overnight shifts. Responsibilities include managing front desk operations, guest check-ins, and valet service, requiring strong customer service skills and attention to detail. The position offers a chance to work in a vibrant hotel with a commitment to hospitality excellence and employee well-being.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Qualifications

• At least 1-year Night Audit experience preferred.
• Intermediate computer skills required.
• Must possess strong organizational and communication skills.

Responsibilities

• Provide the highest level of hospitality and customer service.
• Manage overnight front desk operations and balance financial transactions.
• Coordinate with hotel departments to manage guest requests.

Skills

Customer Service

Cash Handling

Organizational Skills

Fluency in English

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at University City is currently seeking a Night Auditor/Valet Attendant, to provide genuine hospitality and highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Guest Service Manager and in alignment with brand standards. This position will also be responsible for our valet services overnight.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment.
• Maintains room inventory of vacancies, reservations, and assignments.
• Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area.
• Attends to guests needs and request, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues, and complaints.
• Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Responsible for rolling the hotel’s PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports.
• Perform accordingly to the company handbook in regard to policies, procedures and regulations.
• Acts as the Manager on Duty during the early morning hours.
• Maintain a safe and clean work environment.

Fundamentals

• Ability to maintain a friendly, cheerful and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: At least 1-year Night Audit experience preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
• Flexibility to work any shift including evenings, weekends and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.

The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.

Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.