Night Auditor

Oneida Casino Hotel; Green Bay (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Now offering Daily Pay!

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Discounted food

Job summary

A Night Auditor position at Aimbridge Hospitality oversees overnight front desk operations, including guest check-ins, reservations, and balancing daily transactions. The role requires attention to detail, adherence to brand standards, and a professional, courteous attitude during the night shift.

Responsibilities include preparing nightly reports, conducting security walks, and ensuring all front office tasks are completed between 11:00 p.m. and 7:00 a.m.

Responsibilities

• Register guests and handle reservations during overnight shift (11:00 p.m.–7:00 a.m.).
• Balance daily transactions and prepare nightly reports as part of front desk operations.
• Conduct security walks and maintain a friendly service-oriented demeanor with guests and staff.
• Maintain compliance with Aimbridge Hospitality standards and front office procedures.

Job description

• Discounted food.
• Travel benefits.
• Reduced room rates
• Location flexibility
• Employee events
• Paid training and development opportunities.

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Qualifications:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

Responsibilities:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
• Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Aimbridge Hospitality standards.
• Maintain proper record keeping (i.e. logbooks etc.) according to Aimbridge Hospitality standards.
• Be familiar with all Aimbridge Hospitality's policies and house rules.
• Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guest's managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e. revenue printouts charge, and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Aimbridge Hospitality procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Overview - Company

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Source: Hospitality Online